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Now Hiring - Customer Relationship Manager in Fort Bragg, NC

Customer Relationship Manager in Fort Bragg, NC

Empower AI
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Fort Bragg, NC
3.5
Overview:
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit [please apply online] Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:
Empower AI: As the Customer Relationship Manager, you will be a key member of the Empower AI team supporting the United States Army Reserve (USAR) Information Technology Services contract. The USAR plays a critical role in defending our nation, with the mission to provide trained, equipped, and ready Soldiers and cohesive units to meet the global requirements across the full spectrum of operations. The Army Reserve is a key element in the Army multicomponent unit force, training with Active and National Guard units to ensure all three components work as a fully integrated team. The United States Army Reserve Command (USARC) G6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and end user customer service across the Army Reserve enterprise. These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region. Through the Information Technology Services contract, Empower AI will provide reliable secure network capabilities, enhanced operational effectiveness, and reduced capital and operations costs through operational consolidation. Empower AI will work collaboratively with current and future Army Reserve contractors, service providers, and vendor partners to focus on USAR’s success, and maintain continuous delivery and management of consistent data, voice, video, collaboration and data center services, application hosting, file storage and retrieval, cybersecurity compliance, and disaster recovery/continuity of operations and maintenance to Army Reserve facilities.

Highlights of Responsibilities:
  • Engage with key customers by building and preserving trusting relationships.
  • Identify opportunities to build positive relationships.
  • Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
  • Create plans to address USARC business needs.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Resolve customer complaints quickly and efficiently.
  • Keep customers updated on the latest services.
  • Meet with managers in the organization to plan strategically.
  • Understand key customer individual needs and addressing these.
  • Conduct business reviews using CRM programs.
  • Serve as the contract Quality Manager.
  • Interface with corporate Quality Manager and staff.
Qualifications:
Minimum Requirements:
  • Secret clearance or higher
  • Bachelor’s degree
  • 10 – 15 years of experience
  • Project Management Institute (PMI) Project Management Professional (PMP) certified
  • Experience working in DoD or the defense industry
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team

Preferred Qualifications:
  • Completed intermediate Information Technology Information Library (ITIL) training
  • Experience supporting Army or Army Reserve Information Technology programs

Physical Requirements:
  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Travel by land or air transportation 25% or less
About Empower AI:
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
Empower AI
Company Size
Unknown
Founded
They Sell
To Whom
Website
www.empower.ai
Revenue
Unknown / Non-Applicable


Empower AI is currently hiring for 6 sales positions
Empower AI has openings in: VA, & NC
The average salary at Empower AI is:

6 Yes (amount not posted)

Empower AI
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Empower AI

Empower AI is currently hiring for 6 sales positions
Empower AI has openings in: VA, & NC
The average salary at Empower AI is:

6 Yes (amount not posted)